Terms & Conditions
The following terms and conditions apply for the use of this website and outline the legal responsibilities between you and Barcelona-Designs.com. By placing an order on our online store you confirm that you have read, understood and agreed to these terms and conditions. Please, do not hesitate to contact us if you have any questions in relation to the following.
PLACING AN ORDER
Once you have placed an order we will send you an email with your order details. Please contact us via email [email protected] for clarifications / latest information.
DELIVERY TIMES
Products in stock will be shipped out within 24 hours, unless otherwise specified on the product page or elsewhere. All other products ship within 1-12 weeks. For quick answers about lead time, call our sales team at 646-340-3033 or LiveChat with us.
Barcelona-Designs.com is not responsible for delays due to inclement weather, strikes or inconvenience from the supplier. If at any time you would like to check the status of your delivery, send an email to [email protected] and we will provide a response within 24 business hours.
All deliveries will be curbside unless specified otherwise or additional services (ex: White glove, inside delivery) is paid for by the customer. The use of the delivery company’s lift gate carries an additional fee of $60.00 for the customer. Please send an email to [email protected] for a quote on add on services.
Delivery company names are only used on our website for illustrative & advertising purposes. Barcelona Designs is not associated or affiliated with said companies. Delivery of product will be fulfilled using our discretion, with the best carrier for the delivery location.
If you finance with Affirm and if one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before the merchant ships all of the items. Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.
EARLY CANCELLATION
Once the order is placed and payment is authorized, your order will be regarded as confirmed.
We ship our in-stock products the same or the next day the order was placed. If you cancel your order after the order has shipped, you will be responsible for the shipping & handling costs and a restocking fee of up to 20%.
Once an order is cancelled by the customer, the company will refund the full amount of the order or an agreed upon amount immediately.
All cancellations must be in writing and with acknowledgment of receipt from our company. Credit card companies charge 4% to process orders, those fees are not refundable in an event of cancellations, exchanges, etc.
Pre-Order Cancellation Policy
Customers may cancel pre-ordered items within 48 hours of placing the order. After this 48-hour period, cancellations will still be accepted, but a 20% restocking fee will apply to cover the cost of reserving the product and any associated handling expenses.
To request a cancellation, please contact our customer service team at [email protected] with your order details within the 48-hour window. If your cancellation request is made after 48 hours, the restocking fee will be deducted from the refunded amount, which will be credited to the original payment method used for the purchase.
RETURNS AND EXCHANGES
Our aim is that you are satisfied with everything you purchase from our online store. If this is not the case, you can return your product within 7 days of the delivery date.
The product must be in its original packaging, double boxed, unused and undamaged and you will receive a refund, minus original shipping costs and a 15% restocking fee. We do not cover the return transportation costs, nor carry responsibility for the return shipping of the product. The item should be insured for the full amount paid on the original order. Should the product arrive damaged at our premises we will deduct the according amount from the refund. For returns due to defects, damage or color variation issues, customers must include 2-3 photos of the product showing the problem area as part of the email request for return authorization. Returned items must be in the original packaging and must contain all accessories originally provided. Return and outbound shipping costs are covered by the customer. If you would like to return the item, please send an email to [email protected] for a RMA number and the next steps on returning your item. Any merchandise returned to us without authorization will be refused.
The refund or exchange will be processed within 10 business days once the product has been returned to our premises and after the inspection has confirmed the product is in its original condition.
Customer is responsible for all outbound shipping costs of all exchanged items. If an item is part of promotional “FREE SHIPPING” or subsidized shipping, the actual cost of the shipping will be fully deducted from credit. Do not discard item until a resolution has been reached.
Item must be shipped within 2 business days of authorization date.
Customer MUST email return tracking number to [email protected] OR REFUND WILL NOT BE PROCESSED.
Once your returned item(s) have been received, inspected, and deemed to be in original condition, you will be refunded the full amount reflected on your order, minus the actual outbound freight costs we absorbed and waived under the “Free Shipping” promotion.
If any returned item is returned to us with shipping damage, it is the customer’s responsibility to file a freight claim and seek reimbursement from the carrier.
In case of a product exchange, all shipping, handling, administrative, processing and restocking fees will be deducted from the final amount. If there is any balance, it will be issued in the form of store credit, no exceptions.
Freight/LTL: These are palletized truck deliveries where tracking is not always available within 24 hours of shipping. Each pallet has to pass through the carrier’s Distribution Center first before tracking is assigned. In case of cancellation requests, it might be the case that your item has shipped with no tracking available for the first 24-48 hours. In these cases Customer will still be responsible for original shipping costs and a 15% restocking fee.
CHARGEBACKS
Rather than go through the hassle of disputing a charge with your bank and accumulating many chargebacks from your bank, please email us at [email protected] or Call us at 646-340-3033. We will address your charge concern immediately.
DAMAGED GOODS
All of the products are packaged in carton boxes and ready for long distance travel. Upon receiving your shipment, carefully inspect the carton for any gouges, marks or holes. A distressed carton is a potential sign of damaged goods within the carton.
Your purchase has been handed over to the freight carrier in perfect condition at our warehouse. The customer MUST inspect complete package and merchandise for damage or discrepancies before signing the delivery receipt. If damages, shortfalls or cosmetic discrepancies are not noted at the time of delivery the customer will be responsible for return shipping, replacement costs & restocking fees.
Freight Deliveries: Barcelona-Designs.com guarantees a safe delivery using the best possible logistic companies. In the unlikely event of freight damage with any of the delivery companies, we ask that you do your part and inspect the package for any damage upon receipt. Upon receiving your shipment, the customer must inspect the package for any holes, gouges and/or marks. A distressed package is a potential sign that the item was damaged in transit. Barcelona-Designs.com will be able to handle any damage claim only if the customer notes the condition of the carton upon receipt (on the delivery receipt) at the time of delivery. Please note on the delivery receipt “damaged in transit” and list specifics. If the damage is not noted at this time, a claim cannot be placed against the shipping company nor a refund, replacement, nor return to Barcelona-Designs.com can be made. Customer must keep all original packaging for 15 days after delivery.
FedEx or Small Carrier Deliveries: Upon delivery, if the packaging is visibly damaged, please take a look at the contents. If the extent of damage requires a full replacement item, please reject the package. If a small damage (such as a handle, caster, button or any other small piece) has occurred, accept the package and we will send a replacement piece as quickly as possible. If damage is found after delivery, please email [email protected] within 24 hours. All claims MUST be made within 24 hours of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 24 hours. Customer must keep all original packaging for 15 days after delivery.
Local Deliveries: Upon delivery, please inspect the item and note any damage on the delivery receipt. If there is significant damage and a full replacement item will be needed, please reject the package. If a small damage (such as a handle, caster, button or any other small piece) has occurred, accept the package and we will send a replacement piece as quickly as possible. All claims MUST be made within 24 hours of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 24 hours. Customer must keep all original packaging for 15 days after delivery.
All damages must be reported within 24 hours of receipt of product. If you wish to return due to damage, the item will be treated as a return and all restocking fees and return shipping will be applicable. Customer must keep all original packaging for 15 days after delivery. If you receive a damaged item, please email us at [email protected]. A description of the problem and an image depicting said issue is required.
Barcelona-Designs cannot be held responsible for any accident or injury involving or relating to furniture manufactured, bought, sold, or drop-shipped from Barcelona-Designs.com.
DELIVERY ATTEMPTS AND INFORMATION
Freight Deliveries: For residential freight deliveries, the freight company will call prior to delivery to set up a delivery appointment. If you miss your delivery appointment, a new appointment will be made and you will be charged a $75 re-delivery fee. For business freight deliveries, the delivery will be made during normal business hours. All freight deliveries are curbside and require the customer to retrieve the merchandise from the truck. If you require additional services, such as a liftgate or inside delivery, please email [email protected] for a quote.
FedEx or Small Carrier Deliveries: FedEx or any other small carrier will make three attempts to deliver the item. If you are unable to accept delivery, call 1.800.Go.FedEx to make further arrangements. If the item is sent back to our warehouse, you will be responsible for the additional re-shipping/delivery charges. You will also be charged a $50 re-shipping fee to cover warehouse and administrative costs. All FedEx deliveries are sent via FedEx ground. All FedEx deliveries are curbside.
Local Deliveries: For local deliveries, you will be emailed a 3 hour time frame 24-48 hours prior to delivery. If the given time frame does not work for you, please notify us immediately. If you miss your delivery time frame, we will set up a second appointment and you will be charged a $75 re-delivery fee. All local deliveries are curbside. If you require additional assistance, please send us an email to [email protected] for a quote.
TRANSFER OF PERILS
We do outsource the shipping of our products to reliable and well-known logistics companies. As such, we do not handle your products directly.
Shipping is not serviced by Barcelona-Designs.com. If not otherwise requested, the ordered goods will be handed over on your behalf to a transport company.
As soon as product(s) have been handed over to the transport company the responsibility for coincidental damage or degradation of the ordered goods is transferred to the transport company.
PRICING
When your order is placed your card will be charged for the full amount of the order. Coupon codes – when available – are valid during the activated date of the coupon code subject to Barcelona Designs Terms & Conditions. Expired coupon codes are not valid. Coupon codes must be used in the shopping cart at the time of purchase. Coupon code discounts or special offers are not valid post original order placement. Coupon code offers are not always available and vary with current site promotions. Coupon code offers are only available with orders placed on the Barcelona Designs website and are not valid with orders associated with other marketplaces, shopping engines or auction sites. Expired promotions are not valid. Barcelona Designs is not responsible for expired promotional values still posted on external websites or the Barcelona Designs website. All coupon offers limited to one per customer / delivery address. Coupons not valid on combined purchases, existing orders, returns, exchanges or prior purchases. Coupons are only valid on purchases made in the continental USA. Barcelona Designs is not responsible for any incorrect information on external sites.
WARRANTY
Barcelona-Designs.com products undergo a series of rigorous quality control inspections to confirm the excellence of the product that will be shipped to you. We offer a six month warranty on all of our products and in that period we will replace any manufacturing defect. The warranty does not cover general wear and tear. In the unlikely event that your item has a defect, please email detailed images to [email protected] for your case to be reviewed. *5 year warranty valid on Barcelona Collection items
PRIVACY POLICY
Barcelona-Designs.com respects the privacy rights of its online visitors and recognizes the importance of protecting information provided from them compliant to the guidelines of the Data Protection Act (1988).
CONFORMITY OF GOODS
Reasonable variations in the color or in the dimensions are not considered as a defect. We cannot accept any responsibility of any variation in color caused by your browser software or computer system.
We use high quality materials. Some of them have natural character, which may not be considered as a defect. This includes variations in shade, texture, color or grain.
SPECIAL PROMOTIONS & OFFERS
All promotions & newsletter offers are subject to terms & conditions of our website.
The prize must be taken as offered. Delivery of free gifts / promotional items can take longer than the delivery of the main product(s) ordered. Shipping outside the Contiguous United States will be subject to payment of shipping & processing fees (if any) by the recipient.
No cash equivalent or other alternative prize is available in whole or in part except as provided in these terms and conditions.
Free gifts will only be available while stocks last.
Minimum purchase value does not include shipping or taxes.
Offers limited to one gift per delivery address. Promotions are only valid in continental USA.
Not valid with any other offer, combined purchases, past purchases, returns, exchanges or when purchasing gift cards.
All offers are subject to change without prior notification.
Gifts cannot be exchanged for a replacement of their value.
COPYRIGHT AND TRADEMARK
The content of the website and its related pages including text, images, logos and other materials are the copyright trademark and registered trademark of Barcelona-Designs.com.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. a) For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc.
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
- To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
- To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page or send an email notifying you of any changes. Policy changes will apply only to information collected after the date of the change.
Terms & Conditions
All orders placed on our website, via telephone, email or in person are governed by the following terms & conditions
No Warranties and Exclusion of Liability
Barcelona-Designs.com makes no representation about the suitability of the materials on this web site for any purpose. all such materials are provided “as is” without warranty of any kind, express or implied. Barcelona-Designs.com specifically disclaim all warranties and conditions of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and -non-infringement. Barcelona-Designs.com shall not have any liability or responsibility for any errors or omissions in the content of this site, for your action or inaction in connection with this web site or for any damage to your computer or data or any other damage you may incur in connection with this site. your use of this web site is at your own risk. in no event shall either Barcelona-Designs.com, its affiliates or agents be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this web site, the materials in this web site, the delay or inability to use this site or otherwise arising in connection with this web site, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages.
General Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BARCELONA-DESIGNS.COM – INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”)-BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by Barcelona-Designs.com for making a Request.
Indemnification
You agree to defend, indemnify and hold harmless Barcelona-Designs.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.
CONTACT INFORMATION
All questions, comments or inquiries may be directed to:
Barcelona Designs
Telephone : 1-646-340-3033
E-mail: [email protected]
Customer Service hours: Monday – Friday, 9 AM to 6 PM (EST)
Saturday-Sunday / National Holidays – Closed
Although Barcelona-Designs.com will in most circumstances be able to receive your correspondence, Barcelona-Designs.com does not guarantee that it will receive all such information timely and accurately and shall not be legally obligated to read, act on or respond to any such submitted information.